Sales and Returns Agreement
PRELIMINARY INFORMATION
ARTICLE 1 SELLER INFORMATION
ARTICLE 1.1 – SELLER
Title: METBOWS
Address: Beşevler Mahallesi Aktaş Sokak No:3 Kat:1 / 4 Güleçler İş Merkezi Nilüfer/BURSA
Phone: +905367313712
ARTICLE 1.2 - BUYER
A person who is a member of the shop.metbows.com shopping site as a customer. The address and contact information used when becoming a member are taken into account.
ARTICLE 2 FEATURES OF THE PRODUCT SUBJECT TO SALE
The basic features of the goods or services are available at shop.metbows.com. You can examine the basic features of the product during the campaign period.
The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.
The type, quantity, brand/model, color, number, sales price, payment method of the Goods/Product/Service consist of the information at the time the order is finalized.
The shipping fee, which is the product shipping cost, will be paid by the BUYER and is not refundable.
ARTICLE 3 GENERAL PROVISIONS
3.1) The BUYER declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the contracted product and the preliminary information regarding delivery on the shop.metbows.com website and has made the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER confirms that he/she has obtained the address that should be given to the BUYER by the SELLER before the conclusion of distance contracts, the basic features of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal period of 30-45 days.
3.3) The SELLER cannot be held responsible for any problems encountered by the cargo company during the delivery of the product to the BUYER, or for the failure to deliver the ordered product to the BUYER.
3.4) The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.
3.6) If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer of this situation before the expiration of the contractual obligation and return the total price to the BUYER within 20 days.
3.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If the product price is not paid for any reason or is canceled in the bank records, the SELLER shall be deemed to have been relieved of its obligation to deliver the product.
3.8) If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons not resulting from the BUYER's fault after the delivery of the product, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, the shipping costs shall be borne by the BUYER.
3.9) If the SELLER cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In such a case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the contracted product with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. If the BUYER cancels the order, the amount paid by the BUYER shall be paid to the BUYER in cash and in a single payment within 10 days. In payments made by the BUYER with a credit card, the product amount shall be returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER's account by the bank.
ARTICLE 4 RIGHT OF WITHDRAWAL
In distance contracts related to the sale of goods, the BUYER may exercise the right to reject the goods and withdraw from the contract without assuming any legal or criminal liability and without giving any reason within 14 (fourteen) days from the date of delivery of the product (Except for Concert and Event Tickets) to him/her or to the person/institution at the address he/she indicated. In distance contracts related to the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer before the end of the right of withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, it is required that a written notification is given to the SELLER by registered mail, fax or e-mail within 14 days and that the product has not been used within the framework of the provisions of Article 5. In case of using this right,
a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders with invoices issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered complete and undamaged, together with their boxes, packaging, and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer in debt to the BUYER within 10 days at the latest from the date of receipt of the withdrawal notice, and to receive the goods back within 20 days.
e) If the value of the goods decreases due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to his/her fault.
f) If the campaign limit amount arranged by the SELLER falls below due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
g) The cargo fee paid when returning the returned product to the seller due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders.
h) The SELLER does not refund the cargo fee collected from the BUYER when selling the product.
ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
The return of goods prepared in accordance with the BUYER's requests or clearly in line with his personal needs, which are not suitable for return due to their nature and are at risk of rapid deterioration or have a possible expiration date, and sound or image recordings, software programs and computer consumables, provided that their packaging has been opened by the BUYER, is not possible according to the Regulation.
In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts where the BUYER purchased the goods or services and where he resides are authorized up to the value declared by the Ministry of Industry and Trade.
The SELLER may submit its complaints and objections to the T.R. Within the monetary limits determined by the Ministry of Industry and Trade every December, the consumer can file a complaint with the arbitration board or consumer court in the place where he/she purchased the goods or services or where he/she resides. Information regarding the monetary limit is as follows:
To be valid as of 1/1/2012:
a) The upper monetary limit regarding the binding nature of the decisions of the consumer problems arbitration boards in the 5th and 6th paragraphs of the amended 22nd article of the Law No. 4077 on the Protection of Consumers or the lower monetary limit regarding the evidence in the consumer courts is 1,161.67 TL,
b) The lower monetary limit regarding the duty and authority of the provincial arbitration boards operating in the provinces with metropolitan status to handle disputes in the third paragraph of the 5th article of the Regulation on Consumer Problems Arbitration Boards published in the Official Gazette No. 25186 dated 1/8/2003 is 3,032.65 TL.
This Preliminary Information is made for commercial purposes.
